Customer Satisfaction Survey

Hello,

Please take a few minutes of your time to fill out the following questionnaire.

Survey Friendly Japan Tour

Por favor, responda a todas as perguntas.

Name(Obligatorio)
Please indicate your gender:
What was the reason you chose us over other travel agencies?
Which of the methods did you use to make the reservation?
Strongly disagreeDisagreementI don't knowOKStrongly agree
The sales agent was friendly and very helpful.
The agent was professional.
The agent attended to all my needs.
The agent gave me all the necessary information
The agent was very knowledgeable about all the services the agency offers.
What means of transportation did you choose?
Evaluate this way: 1 - The worst, 5 - Excellent
12345
Boarding time and departure time
The driver's attitude and personality
Refreshments
Puntuality
General quality and condition of the bus
Evaluate this way: 1 - The worst, 5 - Excellent
12345
Boarding time and departure time
The friendliness of the crew
The quality of food on board
The quality of services on board (Tele, toilets, water, etc.)
Puntuality
Evaluate this way: 1 - The worst, 5 - Excellent
12345
General facilities
Room quality
Food quality and variety
Hotel staff attitude
Hotel hygiene and cleanliness
Hotel services
Transportation and accessibility to/from the hotel
Hotel entertainment services/facilities
Evaluate this way: 1 - The worst, 5 - Excellent
12345
Payment protection insurance
Comprehensive insurance
Possibility of transport to/from the hotel
Excursions or optional trips
How satisfied were you with the level and quality of service during your trip?
Evaluate this way: 1 - The worst, 5 - Excellent
Evaluate this way: 1 - The worst, 5 - Excellent
12345
Agency staff
Transport
Accommodation
Optional excursions
Soft drink quality
What type of trip do you prefer to buy?
What factor interests you most when choosing your vacation?
Evaluate this way: 1 - The worst, 5 - Excellent
YeahProbably yesI don't knowProbably notNo
Are you happy with the package we offered you?
Do you think our website is easy to navigate?
Do you think that everything indicated on the website is also reflected in reality?
Do you think the price corresponded to the quality of the trip?
Do you plan to choose our travel agency again in the future?
Write one or more words...

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